ConsumerReports Ranked the Ford C-Max Energi High for Owner Satisfaction

Yesterday, I published a blog on media reports on the Ford C-Max Energi having the worst reliability of all vehicles covered by ConsumerReports.  According to a member on the Ford C-Max Energi Forum, the Energi had the largest percent of owners reporting reliability problems.  The most common issues for the Energi were with the audio, navigation, and entertainment.  The car’s mechanical reliability scored well.  However, the owner satisfaction was not reported by the media, as far as I’ve seen.  According to the same forum member, ConsumerReports asked members, “Considering all factors (price, performance, reliability, comfort, enjoyment, etc.), would you get this car if you had to do it all over again?”  Out of 19 hybrids, PHEVs and EVs, the Energi was third in the rankings with a score of 84 behind the Tesla Model S (score of 99) and Chevrolet Volt (score of 91).

The ConsumerReports press release didn’t mention the high owner satisfaction score for the Energi.  These are the quotes from their press release which led to the negative coverage by the media, “The top predicted-reliability score went to the redesigned 2014 Subaru Forester SUV, which hadn’t been on the market for very long when CR conducted the survey. The Ford C-Max Energi plug-in hybrid got the worst score, and the regular C-Max Hybrid wasn’t much better.  …Hybrids and electric cars continue to do well. … Ford’s C-Max and Fusion hybrids were the only exceptions.”

ConsumerReports also published yesterday an article titled, “The 10 least reliable cars.  These vehicles aren’t a smart purchase.”  The Ford C-Max Energi is listed as the worst and the Hybrid is fourth, after the Escape and Mini Cooper Countryman.

 

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My Favorite Car Is Trashed by ConsumerReports and the Media

Ford C-Max Energi: ConsumerReports Trashes It; I Enjoy It

Ford C-Max Energi: ConsumerReports Trashes It; I Enjoy It

If you haven’t heard, ConsumerReports has given the Ford C-Max Energi the worse rating of all vehicles.  My favorite car is being trashed.  The media is giving it lots of coverage.  I haven’t paid the $6.95 to subscribe for one month to ConsumerReports.org to see their findings myself.  So far, I haven’t had issues with our Ford C-Max Energi after driving it over 6,000 miles in the last two months.  Despite ConsumerReports reliability prediction, I think it’s a great car.  I’ve included below a variety of quotes from media outlets that will be of interest to those following the C-Max.

The LA Times, “The five least reliable vehicles are the Ford C-MAX Energi plug-in hybrid, the turbocharged Ford Escape, the Mini Countryman, the Ford C-MAX hybrid and the Nissan Pathfinder. … Plug-in hybrids – cars that can run for some distance powered by electricity before a gasoline engine kicks in and extends the range by hundreds of miles – scored poorly in the survey. …While the Prius ranked as Toyota’s most reliable car, the plug-in version of the Prius was the automaker’s lowest-scoring vehicle. Similarly, the plug-in version of Ford’s C-Max hybrid ranked as its least reliable vehicle overall.”

WGRS.com (NBC Channel), “The least reliable car in the survey is Ford’s C-Max Energy plug-in hybrid. … But the news for Ford and Lincoln was not so good. Ford and Lincoln have had trouble with the MyTouch ‘infotainment’ system for the last two years. The survey found that complaints went down after Ford updated the system, but the rate of problems is still high.”

CNBC.com, “At Toyota, the Camry, RAV-4 and Prius-V were all dropped from the recommended list after receiving a “poor” rating in a crash test conducted by the Insurance Institute for Highway Safety. … The brand’s C-Max Energi was rated its worst model.”

CBSNews.com, “Chevrolet, Buick and Cadillac brands all beat Ford, which lagged at 26th out of 28 places. Ford bested only its own Lincoln brand and Mini. … The Ford C-Max plug-in hybrid got the worst overall score, and the regular C-Max hybrid fared nearly as poorly.  … Other than Ford C-Max and Ford Fusion hybrid, hybrid and electric cars continued to rank well for their reliability. The Nissan Leaf electric car and hybrids Toyota Prius, Lexus ES 300h and Honda CR-Z all ranked among the top models.  … If you are or soon will be shopping for a new or used car, look up the models you are considering on the CR reliability list. It could save you money and trouble later.”

Reuters.com, “Consumer Reports is one of the most widely trusted names for consumers shopping for cars, and companies try to ensure their vehicles earn the magazine’s coveted “recommended” rating. …The vehicle with the top predicted reliability score was the 2014 Subaru Forester SUV, while Ford Co’s C-Max Energi plug-in hybrid vehicle received the worst score, Consumer Reports said.”

And direct from ConsumerReports, “The worst score goes to the Ford C-Max Energi plug-in hybrid, with the regular C-Max Hybrid not faring much better. To be clear, this should not cast a negative light on other electric cars or hybrids. In fact, the Toyota Prius, Lexus ES 300h, Toyota Prius C, and Honda CR-Z hybrids, along with the pure-electric Nissan Leaf, were among the top models in reliability. This is more of a Ford issue.”

If you want to follow what forum users are saying:

Ford C-Max Hybrid Forum

Ford C-Max Energi Forum

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Consumer Reports: C-Max Hybrid Technology Impressive, Ford Ranked Low (23rd)

2013 Ford C-Max Energi

Consumer Reports said 2013 Ford C-Max hybrid technology is “impressive”

Consumer Reports said, “Ford’s latest hybrids, the Fusion Hybrid and C-Max, are impressive” in the report, “Who makes the best cars.”  Because the C-Max Hybrid and Energi are new models, they didn’t affect the ranking.  Consumer Reports ranked Ford 23rd, quite low, in a brand “report card” (Lexus, Subaru, Mazda, Toyota, Acura, Honda, Scion, Audi, Infiniti, Mercedes-Benz, Kia, BMW, Nissan, Cadillac, Hyundai, Volkswagen, GMC, Chevrolet, Volvo, Mini, Buick, and Chrysler were ranked higher, in that order).

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