In October, ConsumerReports.org gave Ford vehicles a second-to-last ranking in predicted reliability (27th out of 28 brands sold in the U.S.) In 2010, ConsumerReports said Ford was improving reliability and had moved into the top ten among all brands. The organization has Toyota with the top three brands (Scion, Toyota, Lexus) in 2012. The predicted reliability is based on feedback from subscribers owning 1.2 million vehicles.
PopularMechanics cited three reasons for the fall from top-ten to second-to-last ranking: problems with MyFord software, problems with new and updated vehicles – Explorer, Fiesta and Focus, and ConsumerReports excluded the historically reliable vehicles – Escape, Fusion, and Lincoln MKZ from the analysis – because they were redesigned for the 2013 model year.
Cars often compared with the C-Max Hybrid and Energi were given predicted reliability better than average. The Nissan Leaf and Toyota Prius Plug-in scored the best possible ranking by ConsumerReports. The Volt and Prius V were given much better than average rankings.
According to Autoblog.com, Ford customers are complaining about the speed and ease of use of MyFord Touch. In response, Ford will be releasing a new update for the software and extending the warranty for MyFord Touch. The warranty will now be for five years with unlimited miles. The software was previously included in the 36,000-mile three-year basic warranty. Owners of hybrid and plug-in hybrids will get the updated software in the first quarter of 2013.