Yesterday, I published a blog on media reports on the Ford C-Max Energi having the worst reliability of all vehicles covered by ConsumerReports. According to a member on the Ford C-Max Energi Forum, the Energi had the largest percent of owners reporting reliability problems. The most common issues for the Energi were with the audio, navigation, and entertainment. The car’s mechanical reliability scored well. However, the owner satisfaction was not reported by the media, as far as I’ve seen. According to the same forum member, ConsumerReports asked members, “Considering all factors (price, performance, reliability, comfort, enjoyment, etc.), would you get this car if you had to do it all over again?” Out of 19 hybrids, PHEVs and EVs, the Energi was third in the rankings with a score of 84 behind the Tesla Model S (score of 99) and Chevrolet Volt (score of 91).
The ConsumerReports press release didn’t mention the high owner satisfaction score for the Energi. These are the quotes from their press release which led to the negative coverage by the media, “The top predicted-reliability score went to the redesigned 2014 Subaru Forester SUV, which hadn’t been on the market for very long when CR conducted the survey. The Ford C-Max Energi plug-in hybrid got the worst score, and the regular C-Max Hybrid wasn’t much better. …Hybrids and electric cars continue to do well. … Ford’s C-Max and Fusion hybrids were the only exceptions.”
ConsumerReports also published yesterday an article titled, “The 10 least reliable cars. These vehicles aren’t a smart purchase.” The Ford C-Max Energi is listed as the worst and the Hybrid is fourth, after the Escape and Mini Cooper Countryman.