Ford Site Provides Online Information for Your C-Max

Do you ever wonder whether you have outstanding recalls or software upgrades for your Ford C-Max Hybrid or Energi?  There is a little-known tool, FordEtis, the Online Technical Information and Services website.  Although developed for the European market, it works for Ford C-Max vehicles built and serviced in the U.S.  Just click the vehicle tab, add your VIN and it will list quite a bit of information about your vehicle, build date, options, recalls that need to be performed, and software upgrades.  It is quite useful.


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2013 Ford C-Max Recalled for Door Chime Issue

Ford C-Max vehicles built through April 24, 2013 with push-button start need a dealer installed software update, Ford recall number 13C07, to fix a problem.  The horn should beep twice to warn drivers when they leave with the keyfob and the C-Max is still running.  C-Max vehicles built before the above date do not properly beep the horn.  The recall won’t be listed on the U.S. NHTSA website until after the government shutdown is over.  Owners can contact Ford at 866-436-7332.

This article was first published October 7, 2013.  It was revised on October 15, 2013 to more clearly state the problem, which was poorly described on numerous websites.

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After the Warranty What Will the C-Max Battery Cost to Replace?

2013 Ford C-Max Energi

2013 Ford C-Max Energi – The high-voltage battery is in the rear beneath the cargo area.

If you’re considering buying a C-Max, you might be concerned about the cost of replacing the lithium ion battery when it fails.  A recent article in Autobloggreen said it wasn’t “all that expensive.”  The C-Max warranty is 8 years and 100,000 miles for the hybrid components, which includes the lithium ion battery.  In California, Arizona, Connecticut, Maine, Maryland, Massachusetts, New Jersey, Oregon, Pennsylvania, Rhode Island, Vermont and Washington the hybrid components (which includes the battery) are covered for a longer 10 years and 150,000 miles warranty (if your state passes the California emissions warranty, your warranty should be extended too).  Although the warranty isn’t for 10-years and 150,000 miles in most states, Ford does state that the battery will last more than 10-years and 150,000 miles.  Ford’s Chief Electrified Powertrain Engineer Mazen Hammoud stated in a recent Twitter question and answer that, “The battery is designed to last for the life of the vehicle.”

According to, hybrid battery packs are designed to last the life of the vehicle (about 15 years).  What if your battery doesn’t last?  The C-Max lithium ion battery for the 2013 Hybrid is listed on the official Ford parts web site.  The price is $3,510.38, part number 10B759.  This is a 1.4 kWh battery.  The battery for the C-Max Energi is the same part number and costs $8,546.87.  It is a 7.6 kWh battery.  Two factors may drop the cost to you.  First, you will need to drive the C-Max for more than 100,000 miles or 8 years, whichever is less before you bear the cost of replacement.  Once this warranty time period has passed, the cost of batteries should have dropped.  Second, Toyota gives Prius owners a “core credit” when they replace their batteries.  Toyota is currently charging $3,649 for a first- or second-generation battery, but the core credit is $1350 bringing the cost to $2,299.  Perhaps Ford will also give owners a core credit.  There is also a substantial labor cost for replacing the battery.  Last July, GreenCarReports described the experience of a Prius owner.  The total replacement cost with service was $4,400.  The owner walked out in shock at the price.  Later, the owner asked the service department for a better quote.  This time the total was $2,931.

According to Autobloggreen, “Consumer Reports has been impressed with the reliability of hybrid batteries and performance of the cars overall.”  Hopefully, C-Max owners are impressed with the reliability in 2020, eight years from now too.

This blog was published on 4 Dec 2012, updated on 13 Dec 2012 and revised and republished on September 28, 2013.


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